State and local agencies must pay particular attention to these requirements as more embrace cloud services, artificial intelligence and other technologies in the year ahead.
What trends are influencing technology in the public sector?
State and local agencies are focusing on several trends, including the adoption of cloud services, the integration of artificial intelligence and machine learning, and the emphasis on data as a service. These trends are reshaping how agencies operate and respond to constituent expectations for fast and accurate service.
How are agencies addressing workforce challenges?
Agencies are prioritizing upskilling and reskilling their existing workforce to equip employees with the necessary skills for new technologies. This approach is essential as hiring new talent may be limited due to economic conditions, making retraining a viable option for maintaining operational efficiency.
Why is data management important for public agencies?
Data management is crucial as it informs key decision-making processes within public agencies. The focus has shifted to the value of data rather than just its volume or format. Effective data management enables agencies to leverage insights that can enhance service delivery and operational outcomes.
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